Conference calling is the process where a person is able to speak to several people at the same time through a telephone call. There are two ways in which conference calls have been programmed including listen to the caller and respond to them or just listen without responding. The design of a conference call is such that the call will make call to all the participants and adds them to the call. Through the use of a specified telephone number, the participants can also call to join the conference call since there is a gadget that will link them with the other participants. These gadgets are commonly referred to as a conference bridge.
Managing and maintaining the conference bridge can be done by those who have specialized in doing it to ensure that the companies are able to enjoy the conference call services. Other than providing the conference bridge, they provide the telephone numbers and the PIN codes that the participants are required to have so as to access the conference call. The service providers can also do dial-out on behalf of the participants where they connect them to the conference calls and introduce them to the other participants. Other services that the providers can offer include the advanced features in the conference call such as muting participants, muting lines as well as activating the recording feature for the conference call.
Free conference calls are also a type of call allowing multiple of participants to meet when they are distance apart and it has no fee to organize the calls but only pays for origination of the call, transport and the termination. The service provider that offer free conference calls usually have an arrangement to share on revenue generated with the phone company in the locality. The local phone company usually hosts the conference bridge that links different telephone calls and then they are given a share of the charge for terminating access that is collected for connecting various calls. It is quite cheap to speak to various people using a free telephone call other than making several calls to each person and one is sharing similar information.
A suitable conference call service provider should always enhance the quality of the calls by ensuring that the service is consistent and the quality of the sound is good. They should also ensure that they are flexible such that they can make any changes to the conference as soon as possible such as incase there is a new participant. To enhance trust from their clients, they should ensure that the all the cost that accrue with the conference call have been outlined and should be affordable. The customer service should be efficient and avoid keeping clients for long before attending to them if there are issues.